TERMS & CONDITIONS
SEGMENTS
For reviews or adjustments, please contact us. Screenshots of measured property segments are available upon request.
CANCELLATION
Services provided by Green Thumb Lawn Service are automatic unless other arrangements have been agreed upon. Invoices and receipts of services are provided to you after services are completed. Service schedules automatically renew from season to season. YOU MUST COMMUNICATE YOUR DESIRE TO PAUSE OR CANCEL SERVICES BEFORE THE DAY OF SERVICE TO YOUR PROPERTY. We may require payment for services previously agreed upon due to unnecessary expenses incurred by us.
PAYMENT TERMS
Payments are due upon receipt, with services pausing if payments exceed 30 days without agreement. Automated payment reminders will be sent via email, text, phone, and postal mail for overdue accounts. Accounts not kept current may be sent to collections, ending direct resolution with us. To avoid service interruptions, we recommend prepaying for services or enabling auto-pay for your account. We accept cash, check, ACH, and credit/debit card payments. ACH payments are strongly recommended to reduce unnecessary fees; for special arrangements, please let us know.
ANNUAL ADJUSTMENTS
Pricing is reviewed annually and may adjust due to market conditions. Any updates will be reflected in the optional annual prepay email or letter.
OUR PROCESS
Upon initial request for our services, Green Thumb will perform an on-site or off-site audit of your property to determine the following: Service area(s), health concerns, obstacles, target areas, and sensitive areas. We maintain detailed records of service history, photos, issues, concerns, and specific client correspondence. After our site audit, we’ll provide a proposal of services based on customer goals and our recommendations. Upon your agreement, services will recur annually unless otherwise agreed upon.
CUSTOMER SUPPORT
During the growing season, our office is staffed to answer incoming questions during the daytime hours via phone, email, mail, and SMS. Whenever concerns arise, please communicate with us immediately so we may assess and recommend action steps for resolution. We are a premium service, and your communication with us is VITAL to our success. Mother Nature can be unpredictable, and short communication time with us is paramount to our success in your satisfaction.
TEAMWORK
You can count on us for recommendations during the season. You commit to responsible watering, mowing, and maintenance of your landscape. Failure to follow proper care instructions can result in plant damage or loss. Our technicians will periodically inspect service areas and may offer recommendations. Please keep your contact information current to facilitate effective support and ensure goal achievement. Management will conduct random quality inspections throughout the season.
OUR GUARANTEE
Once you sign up with Green Thumb Lawn Service, you are protected by our 100% satisfaction guarantee! We are 100% committed to your satisfaction. If you feel unhappy, all it takes is a call or email, and we will visit your property to assess what has occurred and develop solutions to get things back on track! We provide solutions, not excuses.occurred and develop solutions to get things back on track! We provide solutions, not excuses.