Terms & Conditions

TERMS & CONDITIONS

CANCELLATION: Services provided by Green Thumb Lawn Service are automatic unless other arrangements have been agreed upon.  Invoices and receipts of services are provided to you after services are completed. Service schedules automatically renew from season to season.  YOU MUST COMMUNICATE YOUR DESIRE TO PAUSE OR CANCEL SERVICES BEFORE THE DAY OF SERVICE TO YOUR PROPERTY.  We may require payment for services previously agreed upon due to unnecessary expenses and scheduling complications incurred by us.  

PAYMENT TERMS: Payments are due upon receipt, with services pausing if payments exceed 30 days without agreement. Automated payment reminders will be sent via email, text, phone, and postal mail for overdue accounts. Accounts not kept current may be sent to collections, ending direct resolution with us. To avoid service interruptions, we recommend prepaying for services or enabling auto-pay for your account. We accept cash, check, ACH, and credit/debit card payments. ACH payments are strongly recommended to reduce unnecessary fees; for special arrangements, please let us know.

OUR PROCESS: Upon initial request for our services, Green Thumb will perform an on-site or off-site audit of your property to determine the following: Service area(s), health concerns, obstacles, target areas, and sensitive areas.  We maintain detailed records of service history, photos, issues, concerns, and specific client correspondence.  After our site audit, we’ll provide a proposal of services based on customer goals and our recommendations.  Upon your agreement, services will recur annually unless otherwise agreed upon.  

CUSTOMER SUPPORT: During the growing season, our office is staffed to answer incoming questions during the daytime hours via phone, email, mail, and SMS.  Whenever concerns arise, please communicate with us immediately so we may assess and recommend action steps for resolution.  We are a premium service, and your communication with us is VITAL to our success.  Mother Nature can be unpredictable, and short communication time with us is paramount to our success in your satisfaction.  

TEAMWORK: You can count on us for recommendations during the season. You are responsible for water, mowing, and maintaining your landscape correctly. Improper mowing and the inability to water properly or follow instructions during service can cause damage, loss, or stress to your plants. Upon agreement of your service(s) proposal and when services occur, our technicians may randomly inspect service areas or provide recommendations.  Instructions and any recommendations may be provided.  You must maintain up-to-date contact information with us so we may effectively support each other to achieve your goals.  During each season, management will randomly provide quality inspections of properties.

OUR GUARANTEE: Once you sign up with Green Thumb Lawn Service, you are protected by our 100% satisfaction guarantee!  We are 100% committed to your satisfaction.  If you feel unhappy, all it takes is a call or email, and we will visit your property to assess what has occurred and develop solutions to get things back on track!  We provide solutions, not excuses.